FAQ

Simply place your order on this website by way of our secure shopping cart.

We accept direct deposit via your internet banking, Paypal or by secure credit card payments powered by Shopify.

You can also pay by Afterpay and Zip Pay.

Most of our products are shipped within 48 hours of receiving your order.

Each product page indicates when it will be shipped and then the postage type selected at checkout will determine how long it will take to receive your order.

Australia
More than $99, Standard Shipping 3-7 days… FREE 

Less than $99, Standard Shipping 3-7 days… $8.50 

Express Shipping  Australia Only
1 – 3 days… $14.90

NZ
Standard shipping 7-14 days… $15,

USPS / UK / Canada,  7-14 days… $25

Other countries, 7-14 days… $25

Days are calculated based on the date of dispatch. Above prices are in AUD. Express shipping duration is for Australian metro areas only

Yes Amber Snow Design ships worldwide. Check out our rates below.

We are not responsible for any customs duty, tax and charges and recommend that you find out what your country’s requirements are.

NZ
Standard shipping 7-14 days… $15,

USPS / UK / Canada,  7-14 days… $25

Other countries, 7-14 days… $25

Days are calculated based on the date of dispatch. Above prices are in AUD. Express shipping duration is for Australian metro areas only

Our “Wish Collection” line of jewellery is made from .925 Sterling Silver. They are either Rhodium plated or Gold plated.

Our line of “Personalised Jewellery” is made from Stainless Steel and the silver jewellery looks and even seems like sterling silver but has more of a white gold rhodium finish. It is very low maintenance, does not corrode even with contact of human sweat and you can wear it even when showering.

The Gold and Rose Gold colour is infused into the Stainless Steel and will not peel off like cheap costume jewellery.

Stainless Steel jewellery never needs to be removed when having a shower, going to the beach, cleaning or whenever you are in contact with water or body oils and sweat

Stainless Steel will not discolour.

Stainless Steel jewellery requires no cleaning and no maintenance.

You can wear your Stainless Steel jewellery when applying makeup or hairspray.

We guarantee that you will not be disappointed with our Stainless Steel jewellery.

  • Sterling silver is a precious metal and will tarnish over time as natural gases in the atmosphere (sulphur or hydrogen sulphide) react with the surface of the silver.

  • Hydrogen sulphide is also found in everyday items such as paper, wood, eggs and onions. High levels of humidity will increase the rate at which silver will tarnish.

    To keep your Amber Snow Design jewellery tarnish free we recommend you use a silver cloth to remove dirt and body oils from your jewellery every time you wear it.

  • We do not recommend the use of silver dips or other liquid cleaners as they may contain harsh chemicals that could be harmful to your jewellery. Pearls, gemstones and other beads should be washing in mild soapy water and gently dried on a soft cloth.

    When wearing and removing your jewellery please treat it with care. Do not bring your jewellery into contact with hard surfaces or sharp objects, or subject it to any force or pressure, all of which may result in damage.

    Avoid contact with harsh household chemicals such as bleach, ammonia, or chlorine, perfume, hairspray, deodorant or other products that may damage your jewellery. Do not swim or bathe wearing your jewellery.

Yes… see our 100% money back guarantee details below.

If you have misspelled your order we will replace it for you at a 25% discounted rate off the retail cost of the item plus freight. The incorrect item will have to be returned to us before we send out the replacement.

If it is our error we will replace it at no cost to you including freight and you do not have to return the incorrect item.

You will receive an email stating that your Gift Card is now available. Click on the “View your Gift Card” link and it will redirect to your Gift Card where you will see your special code. Copy and paste the code into the “Gift Card” box when you check out to redeem your Gift Card.

REFUND POLICY

We want you to feel safe and confident when you purchase one of our products, for this reason we offer all our customers a No Risk, 100% Money Back Guarantee.

If you received your Amber Snow Design order and don’t absolutely love it, you are welcome to return it to our headquarters within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be unworn, and original packaging and invoice must be included (personalised engraved items are excluded unless we have misspelled your order). We’ll send you an email as soon as your return has been received and processed. This may take 2-3 business days for the refund to appear on your account depending on the card issuing bank. If returning for merchandise credit, an Amber Snow Design store credit code will be emailed to you in the amount of the items received. Please include the the order reference number and your email address to receive a store credit code.

We are unable to accept returns or issue credits for Amber Snow Design merchandise purchased at retailers other than Amber Snow Design.

If you wish to discuss your order please contact the Amber Snow Design sales team at sales@ambersnowdesign.com.au